Privacy Policy for AMRA CENTRE

1. Information We Collect

When you contact us or book a service, we may collect:

Personal Information:

• Name, phone number, email address
• Home/service address for technician visits
• Service details: appliance type, brand, issue description

Automatically Collected Information:

• IP address, browser type, device information
• Pages visited, time spent on site via Google Analytics
• Cookies to improve website experience

2. How We Use Your Information

We use your information only to:

1. Provide Services: Schedule technician visits, send service confirmations, issue warranties
2. Customer Support: Respond to calls, WhatsApp messages, and chat inquiries
3. Service Improvement: Analyze website usage to improve user experience
4. Marketing: Send service reminders or offers only if you opt-in. You can unsubscribe anytime
5. Legal Compliance: Maintain service records as required by Bangladesh law

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. How We Protect Your Information

• All customer data is stored on secure servers with encryption
• Technician devices are password-protected and wiped after service completion
• Payment details: We do not store card/bKash/Nagad PINs. Online payments are processed via secure SSL gateways
• Website uses HTTPS encryption to protect data during transmission

4. Cookies & Tracking

Our site uses:

1. Essential Cookies: For chat widget, cost calculator, and form functionality
2. Analytics Cookies: Google Analytics to understand traffic. You can disable via browser settings
3. Third-Party Tools: Facebook Pixel, Google Ads for advertising. Opt-out at https://adssettings.google.com

5. Sharing Your Information

We share data only with:

1. Our Technicians: Name, address, phone number to complete your service
2. Service Partners: Courier services for parts delivery, if needed
3. Legal Authorities: Only when required by Bangladeshi law

We never share your data with advertising companies or data brokers.

6. Your Rights

You have the right to:

1. Access: Request a copy of your data we hold
2. Correction: Update wrong phone number or address
3. Deletion: Ask us to delete your data after warranty period ends
4. Opt-Out: Stop marketing SMS/WhatsApp by replying "STOP"

To exercise these rights, call us at +880 1866-995767 or email: privacy@amracentre.com

7. Data Retention

We keep service records for 2 years for warranty claims and legal compliance. After that, personal data is deleted. Website analytics data is anonymized after 14 months.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy. The "Last Updated" date will change. Continued use of our site means you accept the new policy.